Privacy Policy

This policy explains what personal data we collect when you visit the Baliwood website or contact us, why we collect it, and what choices you have. We keep it short because we collect very little.

Who we are

Baliwood offers three private holiday villas in Bali, Indonesia: Baliwood Lovina, Baliwood Pererenan and Baliwood Nyang Nyang. This website lets you book directly with us. The party responsible for your personal data is the owner of the Baliwood villas, who you can reach at the contact details below.

You can reach us by email at a.meirsschaut@hotmail.com or on WhatsApp at +62 821 7532 8610.

We aim to follow the EU General Data Protection Regulation (GDPR) for visitors from the European Union, and Indonesia's Personal Data Protection Law (UU PDP, Law No. 27 of 2022).

What data we collect

When you send a booking request through our form, we receive the details you enter:

• your name
• your email address
• your phone or WhatsApp number
• your travel dates
• the number of guests
• any message you choose to write

When you contact us by WhatsApp or email, we receive your message and the contact details that come with it, such as your phone number, WhatsApp profile name or email address.

When you browse the site, we may collect anonymous visit statistics with Cloudflare Web Analytics, such as which pages are viewed, the referring website, the country and the type of device. This tool does not use cookies and does not build a personal profile of you.

Your language choice is saved in your browser's local storage so the site remembers it on your next visit. This stays on your device and is not sent to us. You can clear it at any time in your browser settings.

We do not offer user accounts, we do not take payments on this website and we do not run a newsletter.

Why we use your data

• to answer your questions and booking requests
• to check availability and send you a quote
• to prepare and manage your stay if you decide to book
• to keep the records we need for accounting and legal obligations
• to understand, in general terms, how the site is used so we can improve it

Legal basis

In plain words, we use your data because you asked us to: when you send a request, we need your details to reply and to prepare a possible booking. Once you book, we use them to carry out that booking. We keep some records because the law requires it, for example for accounting. Anonymous visit statistics rely on our legitimate interest in running a working, secure website, and they do not identify you.

Who receives your data

We never sell your data. It is only shared with the services needed to run the site and answer you:

• The villa owner and the people who help manage your booking, who read and answer your requests.
• Cloudflare, which hosts this website (Cloudflare Pages) and provides the anonymous visit statistics.
• Web3Forms, the form relay service that delivers your booking request to our email inbox.
• WhatsApp, operated by Meta, when you choose to contact us on WhatsApp. Your messages are then also subject to WhatsApp's own privacy policy.
• Google Fonts, which supplies the fonts used on the site. When a page loads, your browser connects to Google's servers, which can see your IP address.

We may also share data if the law requires it, for example with tax or immigration authorities.

How long we keep it

We keep booking requests and related messages as long as needed to handle your booking and to meet our accounting obligations. After that, we delete them. If a request does not lead to a booking, we delete it once it is no longer useful to answer you.

International transfers

We are based in Indonesia, and some of the services we use (Cloudflare, Web3Forms, Meta and Google) may process data in other countries, including the United States. These providers apply their own safeguards, such as standard contractual clauses, to protect data sent abroad. By contacting us from outside Indonesia, your data will be handled in Indonesia and by these providers.

Your rights

You can ask us at any time to:

• see the personal data we hold about you
• correct data that is wrong or incomplete
• delete your data, unless we must keep it by law
• stop or limit how we use it, or object to its use

Just email us at a.meirsschaut@hotmail.com and we will reply as soon as we can, and within the time the law allows. If you are not happy with our answer, you can also contact the data protection authority in your country.

Children

This website is meant for adults planning a holiday. We do not knowingly collect data from children. Bookings must be made by an adult.

Changes to this policy

We may update this policy if the site or the services we use change. The date at the top shows the latest version.

Contact

For any question about your privacy, email a.meirsschaut@hotmail.com or message us on WhatsApp at +62 821 7532 8610.