Booking Terms

These terms explain how booking works when you reserve Baliwood Lovina, Baliwood Pererenan or Baliwood Nyang Nyang directly with us. Some details, such as price and cancellation conditions, depend on your dates and the villa, so they are set out in the quote we send you for each booking.

Requests and confirmation

Sending a request through our website, by WhatsApp or by email does not reserve a villa. It simply lets us check availability and prepare an offer for you.

Your booking is only confirmed when we confirm it to you in writing, by email or WhatsApp, together with a quote, and you accept it on the terms stated there.

Quote, payment and cancellation

Each quote states:

• the total price of your stay and what it includes
• the deposit required to secure the dates and when it is due
• how and when to pay the balance
• the payment methods accepted
• the cancellation policy that applies to your booking

No payment is taken on this website. If the deposit is not received by the date in the quote, we may release the dates.

Guests and house rules

Each villa has a maximum number of guests, including children. Only the guests named in the booking may stay overnight.

• Baliwood Lovina: 2 guests per villa, or 4 guests when both villas are booked together. Lovina is adults only, for guests aged 17 and over.
• Baliwood Pererenan: up to 4 guests. Parties and events are not allowed.
• Baliwood Nyang Nyang: up to 6 guests.

Please respect the neighbours, the staff and the local community, and keep noise down at night. We may share further house rules for each villa when you book. If the rules are seriously broken, we may end the stay without a refund.

Check in and check out

Check in is from 3pm. Your check out time is confirmed with your booking. Early check in or late check out may be possible on request, depending on availability.

Damage and responsibility

Guests are responsible for any damage, loss or extra cleaning caused during their stay by themselves or their visitors, beyond normal wear. Please tell us straight away if something breaks so we can fix it. We may ask you to cover the cost of repair or replacement.

Please take care of your personal belongings and valuables. We recommend travel insurance that covers cancellation, health and personal property.

Extras

We can arrange extras such as a private chef, a driver, scooter rental or breakfast. These are available on request, subject to availability, and priced separately from your stay. We confirm the price before arranging anything.

Force majeure

We are not responsible for failing to provide the stay as planned because of events beyond our control, such as natural disasters, volcanic activity, severe weather, epidemics, government restrictions, airport closures or major power or water outages. In such a case, we will contact you to find the fairest solution, such as new dates or another arrangement, in line with the cancellation policy in your quote.

Governing law

These terms and every booking are governed by the laws of the Republic of Indonesia. If a disagreement arises, we will first try to settle it in a friendly way by talking with you.

Contact

For any question about a booking, email a.meirsschaut@hotmail.com or message us on WhatsApp at +62 821 7532 8610.